Terms & Conditions

Any service provided by Assertrad Translation Services (ELLIPSE WORLD SAS) shall be subject to the following General Terms and Conditions of Sale.

No special conditions may prevail over these General Terms and Conditions unless formally and expressly accepted in writing by ELLIPSE WORLD SAS.

ARTICLE 1 – ORDERS

Orders may be placed by mail, email, or fax. Any modification to an order by the Client can only be considered if accepted by the Service Provider before the translation is delivered.

Once an order is confirmed, it becomes final. By placing an order, the Client implicitly confirms that they have read and accepted these General Terms and Conditions and agree to pay for the translation service provided.

ARTICLE 2 – DELIVERY TIMEFRAME

The timeframe for the execution of a translation, i.e., the period between receipt of the purchase order and the delivery of the translation, will be specified in the quotation and definitively confirmed at the time of order confirmation.

This timeframe is provided for information purposes only and may be extended for various reasons, including but not limited to formatting difficulties, technical terminology, or the legibility of the source text.

ARTICLE 3 – DOCUMENTS TO BE TRANSLATED

The document to be translated may be a copy or the original of the source document. Delivery costs are the responsibility of the Client. ELLIPSE WORLD SAS declines all liability in case of loss of an original document.

ARTICLE 4 – PAYMENT FOR TRANSLATIONS

For individuals and new clients, payment for services rendered is required upon ordering.

For businesses, unless otherwise agreed or specified in the quotation, invoices are issued net, without discount, and are payable upon receipt.

Foreign businesses or businesses with unverifiable contact details must make full payment upon ordering.

Any order exceeding 1000 CAD may be subject to a deposit request, the percentage of which will be specified in the quotation. In such cases, services will only commence once the deposit has been received.

ARTICLE 5 – DELIVERY OF COMPLETED WORK

Documents will be delivered via email to the email address provided by the Client at the time of ordering.

Certified translations will be delivered via email in PDF format (scanned copy of the translation) and, upon Client request, by postal mail to the address specified by the Client.

The risks associated with postal or electronic delivery of the document are borne by the Client, except in cases where the document is sent by registered mail, in which case ELLIPSE WORLD SAS assumes responsibility for the delivery.

In the case of reissuing a certified translation, additional fees will be charged according to the applicable rates.

In all cases, timely delivery is contingent upon the Client fulfilling their obligations toward the Service Provider.

It is essential that translations intended for publication or reproduction be reviewed by the Client’s representative or distributor to ensure text consistency

ARTICLE 6 – LATE OR NON-PAYMENT

In case of late payment, ongoing orders may be suspended until full payment is received. The Client will be liable for late payment penalties without the need for prior formal notice. Late payment penalties will be applied at a rate equal to five times the current legal interest rate on the outstanding invoice amount.

In case of a dispute, the competent jurisdiction shall be the french court of Rennes.

The translation remains the property of the translator until full payment has been received.

ARTICLE 7 – CLIENT OBLIGATIONS

The Client agrees to provide the Service Provider with all texts to be translated, along with any technical information required for proper understanding of the text, and, if necessary, any specific terminology required. If the Client fails to provide the necessary information, the Service Provider shall not be held liable for any non-compliance or delivery delays.

In case of non-receipt of documents sent by mail, unless the document was sent by registered or tracked mail, any request for reissuing and resending will be charged.

The Client has eight (8) business days from the electronic receipt of translated or proofread documents to express any disagreement regarding the quality of the service, in writing (via registered mail in case of dispute). After this period, the service will be deemed duly performed, and no claims will be accepted. The Client agrees to consider any postal or electronic acknowledgment of receipt as proof of delivery.

In all cases, ELLIPSE WORLD SAS’s liability is limited to the amount of the service provided.

ARTICLE 8 – LIABILITY

In all circumstances, ELLIPSE WORLD SAS’s liability is strictly limited to the amount of the relevant invoice and shall not give rise to any damages or compensation claims.

The Service Provider shall not be held liable for any claims arising from differences in style.

It is specified that delivery timeframes are given for information purposes only, and failure to meet them shall not result in penalties for delay.

Under no circumstances shall the Service Provider be held liable for any direct or indirect damages caused to the Client or third parties due to late delivery, particularly in cases of force majeure or email and postal transmission delays.

More generally, all liability for incidental, indirect, or consequential damages of any kind is explicitly excluded.

ARTICLE 9 – CONFIDENTIALITY

ELLIPSE WORLD SAS shall treat as strictly confidential all information disclosed in connection with the execution of this contract.

The information collected will only be used for the purposes of the required services and shall not be disclosed to third parties (pursuant to Law 78-17 of January 6, 1978, Article 27).

ELLIPSE WORLD SAS shall not be held liable in case of interception of information during transmission or transportation of the document.

Last updated: March 7, 2025.